UCaaS platform
Cloud communications that replace a patchwork of phone tools
UnivoxIP is built for businesses that need one system for calling, messaging, meetings, and customer contact — across offices, remote staff, and mobile teams.
Business Voice
Replace aging PBX hardware with a cloud phone system that keeps every employee on the same business number environment. Route callers, manage extensions, and stay available without locking the company to a single office.
- Unlimited local and long-distance calling options
- Auto-attendants, ring groups, and call queues
- Desk phones, browser softphones, and mobile apps
- Voicemail to email with transcription
Best fit when you need
One admin layer for headquarters, branches, and hybrid users. UnivoxIP is a strong match when personal cell forwarding and leftover office hardware are getting in the way of a professional caller experience.
Supervisor visibility
Give managers live queue insight, recordings, and coaching tools so high-volume teams can improve answer times and transfer quality.
Contact Centers
Modern contact centers do more than ring phones. UnivoxIP helps sales and support teams handle voice, SMS, and chat in one place with routing, dashboards, and quality tools.
- Omnichannel routing for voice, SMS, and chat
- Real-time agent dashboards
- Call recording and supervisor monitoring
- CRM and ticketing connections
SIP Trunks
Keep an existing PBX and still move voice to the cloud. SIP trunking reduces carrier complexity, scales with call volume, and avoids a full rip-and-replace when the current phone system still works.
Use SIP trunks to
- Lower per-minute and PRI costs
- Add overflow capacity without new hardware
- Connect multiple sites through one provider
No fax machine required
Hosted fax keeps industries that still depend on fax — legal, healthcare, finance, and operations — moving without analog lines or hallway hardware.
Hosted Fax
Send and receive faxes from email or the UnivoxIP portal. Keep an audit-friendly workflow while retiring dedicated fax machines.
Mobile VoIP & SMS
Field staff and hybrid teams can call, text, and check voicemail from the UnivoxIP app. Customers see the business number, not a personal cell.
- iOS and Android apps
- Business SMS for account updates and conversations
- Incoming-call and message notifications
Need app help?
For login, calling, messaging, voicemail, or app issues, submit a ticket at supportunivoxip.com.
Stay in one platform
Meetings, calling, and chat belong together. UnivoxIP keeps collaboration next to the same identity your customers already dial.
Meetings & Integrations
Host video meetings, share screens, and connect UnivoxIP to the CRMs and help desks your team already uses. One communications layer, fewer tabs.
Find the right UnivoxIP mix
Tell us how your team answers customers today and we will recommend the right UCaaS setup.