UnivoxIP Privacy Policy

UnivoxIP is provided by Univox, Inc., referred to in this policy as “UnivoxIP,” “Univox, Inc.,” “we,” “us,” or “our.” The UnivoxIP Android application may be published on Google Play under the developer name UponAI and/or Univox, Inc. UponAI and Univox, Inc. are the entities associated with the UnivoxIP Google Play listing.

This policy covers personal information handled through the UnivoxIP application (including the Android app on Google Play and the iOS app), the UnivoxIP website at univoxip.com, related UnivoxIP services, and support interactions. You can also view this Privacy Policy inside the UnivoxIP app where a privacy or legal link is provided.

This page is a dedicated, publicly available Privacy Policy. It is not a homepage, login page, or generic company policy for unrelated products.

1. Information We Collect

Depending on your use of the UnivoxIP app and services, we collect the following categories of information:

• Account and contact details: name, company name, account email address, phone number, extension, username, and account preferences.
• Credentials: login identifiers and authentication information needed to access your UnivoxIP account. We do not ask you to email passwords or verification codes to support.
• Billing information: billing contact details, plan or invoice information, and payment status. Payment card details are handled by payment processors where applicable and should not be sent to support.
• Call and message records: call logs, caller ID, dialed numbers, timestamps, duration, voicemail audio, voicemail transcriptions, and SMS or in-app message content you send or receive through UnivoxIP.
• Device and network information: device model, operating system version, UnivoxIP app version, IP address, network type, diagnostics, crash or error data, and similar technical information used to operate and support the app.
• Contacts: if you grant the contacts permission, contact names and numbers used to support calling and contact-related features.
• Support correspondence: information you send when you email support or open a ticket, including screenshots or error messages you choose to provide.

Information is supplied by you, by your employer or communications service provider if they administer your account, or generated through your interactions with UnivoxIP.

2. How We Use Information

We use information to:

• Operate UnivoxIP calling, messaging, voicemail, meetings, and related UCaaS features
• Create and authenticate accounts and apply administrator-configured settings
• Handle billing and account administration
• Provide customer support and investigate technical issues
• Improve reliability, quality, and security of the app and services
• Send service notices and, where you have consented, marketing communications
• Protect accounts, detect abuse, enforce service terms, and satisfy legal requirements

We do not sell personal information.

3. App Permissions

The UnivoxIP app may request device permissions for features you use:

• Microphone access supports voice calling.
• Contacts access, when requested and granted, supports contact-related calling and messaging features.
• Notifications support incoming-call, message, voicemail, and other service alerts.
• Phone / network-related permissions may be used so the app can place and receive calls over your connection.

You can manage permissions through your device settings. Denying or withdrawing a permission may limit the corresponding feature.

Device permission settings do not, by themselves, delete information already associated with your service account. To request deletion, use the contact information below.

4. SMS and Text Communications

This section applies to SMS communications sent by UnivoxIP to you, rather than messages you exchange with other people using the app.

When you opt in, we use your number for the communications you requested, such as account updates, support follow-ups, or promotional messages. Marketing consent is not a condition of purchase.

We do not sell, rent, or disclose mobile numbers or SMS consent records to third parties for their own marketing.

Reply STOP to unsubscribe or HELP for assistance. You may also email support@univoxip.com.

Message frequency varies. Message and data rates may apply.

5. Information Sharing

We do not sell personal information. Disclosures may involve:

• Service providers that host, operate, bill, or support UnivoxIP on our behalf
• Your employer or communications provider, when that organization administers your UnivoxIP account
• Legal requirements, law-enforcement or regulatory requests, or protection of rights and safety
• Business ownership changes, such as a merger or sale of assets
• Purposes you authorize

Providers processing information on our behalf must protect it consistently with this policy and use it only for their contracted responsibilities.

For accounts supplied by an employer or communications provider, that organization may administer your account and the service records available to its authorized administrators. Its own policies may also apply to the information it manages.

6. Data Retention and Deletion

We retain information for the time needed to deliver requested services, maintain necessary records, address security incidents and disputes, and meet applicable legal obligations. Retention depends on the type of information, its purpose, and the account’s service configuration.

When information is no longer needed, we delete it or remove identifying details, subject to applicable retention requirements.

Removing the UnivoxIP app from your device does not automatically close your service account or delete information maintained by us or your communications provider.

7. Account and Data Deletion Requests

You may request deletion of your UnivoxIP account or associated personal information by emailing support@univoxip.com with the subject “UnivoxIP Deletion Request,” or by submitting a ticket at supportunivoxip.com.

Please identify the account involved and describe the request. We may need to verify your identity or authority before making changes. For organization-managed accounts, we may need to coordinate with your account administrator. We will explain any applicable limitations on your request.

8. Security

We use administrative, technical, and organizational safeguards to reduce unauthorized access, loss, or misuse, including access controls and encryption of data in transit. No transmission or storage system is risk-free.

9. Website Cookies

Website cookies support functionality and usage analysis. You can manage cookies through browser controls.

10. Your Privacy Choices

Depending on applicable law, you may request access, correction, deletion, or a copy of your information and complain to a privacy regulator.

Submit requests to support@univoxip.com with the subject “UnivoxIP Privacy Request.” We may verify your identity or authority before responding to protect your information from unauthorized disclosure.

You can also withdraw marketing consent by using an email’s unsubscribe option, following the SMS instructions above, or contacting us. Device permissions can be changed separately in your device settings.

11. Children’s Privacy

UnivoxIP is not intended for children under 13, and we do not knowingly collect personal information from children under 13. Contact us about suspected collection of children’s information and we will take appropriate steps to delete it.

12. Policy Updates

We publish revisions on this page and update the date above. The current official URL for this Privacy Policy is https://www.univoxip.com/privacy-policy.

13. Contact Us

For privacy questions or requests concerning the UnivoxIP application, contact:

UnivoxIP
Operated by Univox, Inc.
Google Play publisher: UponAI and Univox, Inc.
Email: support@univoxip.com
Mailing address: 711 Moorefield Park Drive, Suite A, North Chesterfield, VA 23236, United States